Shipping & Cancellations
Can I change my shipping address after placing an order?
Yes, you can change your shipping address within 24 hours of placing the order. Please contact our customer service team at 95559 66666 or email support@diviniti.com . Once the order is dispatched, address changes are not possible.
Do you offer express shipping?
Yes, express shipping is available depending on the location. For details, please contact our customer support.
How do I cancel my order?
To cancel your order, contact us immediately at 95559 66666 or email support@diviniti.com. Orders already dispatched or in transit cannot be canceled.
Are there cancellation charges?
No cancellation charges apply if the order is canceled before processing or shipping.
Do you ship internationally?
Yes, we ship to all international locations. Shipping charges are applicable depending upon the location and volumetric weight of goods ordered.
How long does delivery take?
Standard delivery across India takes 5–7 business days. Delivery times may vary due to weather conditions, holidays, or logistical issues.
Can I track my order online?
Yes, you can track your order on our website. For orders placed through WhatsApp or social media DMs, we’ll share the tracking details directly on the respective platform once the order is shipped.
What are your customer service hours?
Our customer support team is available 24/7.
Replacement & Refunds
How do I replace a product?
Email us at support@diviniti.com within 24 hours of delivery, along with unboxing photos and videos showing the issue. Products must be unused, in original packaging, and in resalable condition. Customized items are not eligible for replacement or refund.
Can I return a product if I change my mind?
No, we only accept returns for damaged or defective items. Returns for size, color, or personal preference are not accepted.
Do you offer reverse pickup?
Yes, we provide reverse pickup services. Contact customer support to arrange it.
What if I receive a damaged product?
Please inform us immediately with photos and your order details. We will arrange a replacement or refund as applicable.
Customized Products
How long does customization take?
Depending on the complexity, customization can take approximately 10 working days. A precise timeline will be shared after consultation.
What are the payment terms for customized orders?
We require a 50% advance to begin work. The remaining 50% must be paid before dispatch. We accept UPI, credit/debit cards, bank transfers, and mobile wallets.
Can I see the design before production?
Yes, we’ll share a detailed design sketch for your approval before beginning production.
Who will be my point of contact?
A dedicated relationship manager will be assigned to assist you throughout the customization process.
Will I receive updates during production?
Yes, we aim to keep you informed throughout. You may also reach out to your relationship manager for updates.
What if I receive a customized product damaged?
Despite careful packaging, if you receive a damaged product, please contact us immediately. We will resolve the issue in your best interest.
Can I return or cancel a customized order?
Customized orders are non-returnable and non-cancellable due to their personalized nature.
About Our Products
How should I clean my Diviniti product?
Use a soft, dry cloth to clean. Avoid harsh chemicals or abrasive materials to maintain the product’s finish.
Do Diviniti products come with a warranty?
Yes, we offer a 6-month replacement warranty on all our products.
Can I view products before buying?
Absolutely. You can visit our showroom in South Extension, New Delhi. For assistance, contact 95559 66666.
Do you offer gift wrapping or special packaging?
All our products come in premium Diviniti packaging and boxes. We also offer additional gift wrapping or customized packaging upon request, subject to additional charges.
